How Zyda works

From the first ad to the doorstep. And back.

Zyda follows each customer from the moment they find you to the moment they order again, and learns from every order.

regulars come back through rewards and WhatsApp offers1 · ATTRACTGet foundMeta adsSnapchat adsTikTok adsGoogle searchLink in bio & QRintent2 · VISIT · CHAT · CALLTake the orderVisitWebsiteBranded appChatWhatsAppInstagram DMsCallCalls inboxCall centreZyna AI answers and takes orders on chats and callsEvery order lands on one order screen and your POSorders3 · DOORSTEPDeliver on timeKitchen & POSOwn driversCourier network (KW)Pickup & curbsidePromised timeDine-in at the tableon time4 · RETURNBring them backReviewsLoyaltyCampaignsOfferswriteswriteswritesOne customer recordMatched by phone across every channelorderschatscallsreviewspointswalletvisit sourceaddressesevery order, sentto the ad platformsreadsZyda AIVisit to doorstep for every branch,and alerts as they happenthe customer’s pathdata that comes back as growth
The customer moves left to right. Every visit, chat and call can become an order, with Zyna AI answering chats and calls. Every order adds to one customer record. Every order is also sent to Meta, Snapchat and TikTok so your ads find more buyers, and regulars come back through rewards and WhatsApp offers.
The layers

What each layer does for an order.

The numbers match the markers on the drawing. The order, names and numbers above are an example.

1

Attract

Instagram and Meta ads · Google search · Link in bio & QR

Get found: Meta, Snapchat and TikTok ads, Google search, and the link in your bio and QR codes.

2

Visit, chat, call

Website · Branded app · WhatsApp · Instagram DMs · Call Desk · Zyna AI

Take the order on your website, app, WhatsApp, Instagram, calls. Zyna AI answers and takes orders.

3

Doorstep

Kitchen & POS · Own drivers · Courier network (KW) · Pickup & curbside · Promised time · Dine-in

Deliver on time: kitchen and POS, your drivers or the courier network (Kuwait), pickup and dine-in.

4

Return

Reviews · Loyalty · Campaigns · Offers

Bring them back with reviews, loyalty, WhatsApp campaigns and offers.

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One customer record

One customer record · Zyda AI

Matched by phone across every channel. Stages 2 to 4 write to it. Zyda AI reads it and alerts you.

18 parts. One platform.

Get found

Show up where people look for food.

Answer every chat and call

Turn every message and call into an order.

Deliver on time

Get it there when you said you would.

Sell more ways

Sell at the counter, for events and to other businesses.

Bring customers back

Turn first-timers into regulars.

Run your restaurant

Every branch and every customer in one place.

See it on your own restaurant.