Open your restaurant on social media, web and mobile. Dispatch and receive payments in multiple ways.
Receive customers on the phone. Transform their manual orders to digital in one place.
Manage multiple delivery fleets and dispatch faster without missing on any order.
Reach a wider base of new customers and turn them into loyal regulars.
Find new channels to offer your menu at your customers' convenience.
Reduce the operational hassle and automate your management.
Take data-informed decisions and boost your digital performance.
Build more brand awareness and increase your loyal customers.
Take back control of your online presence and generated profits.
Open your restaurant on social media, web and mobile. Dispatch and receive payments in multiple ways.
Receive customers on the phone. Transform their manual orders to digital in one place.
Manage multiple delivery fleets and dispatch faster without missing on any order.
Reach a wider base of new customers and turn them into loyal regulars.
Find new channels to offer your menu at your customers' convenience.
Reduce the operational hassle and automate your management.
Take data-informed decisions and boost your digital performance.
Build more brand awareness and increase your loyal customers.
Take back control of your online presence and generated profits.
Chicken Fila has been one of Cairo's favorite fast-food restaurants since it first opened its doors in 2016. It started with a single branch, and in no time, it expanded its operations to 15 branches spread across Cairo and Alexandria. This rapid progression was primarily due to their dedication to providing a product of exceptional quality as well as outstanding customer service.
At the beginning of Chicken Fila's journey, it sold online solely through intermediaries. But as COVID-19 swept the globe and the demand for delivery and take-out orders increased, Chicken Fila felt that it needed to create new sales channels to address the growing needs of its customers.
That's when it realized that direct online ordering was the future and felt it was necessary to build its own online platform, leading it to partner with Zyda.
After one month of partnering with Zyda, Chicken Fila was receiving hundreds of orders through its Zyda site. It has also been creating special offers that increased its online sales all the more.
After the corona pandemic, the need to find more ways to keep up with customers' demand for online ordering became clear to Chicken Fila — especially since its collaboration with intermediaries such as Talabat and Elmenus started having some drawbacks.
As intermediaries managed the entire process, from placing an order to delivering it, Chicken Fila felt a lack of control over its customer's experience. This manifested itself in multiple ways, one of which was repeated delays in order deliveries — something that Chicken Fila could not tolerate.
That's when it decided to build its own online ordering platform. After all, it had reasoned that:
A. Customers craved a digital concept that was an alternative to going through intermediaries to reach their favorite restaurant. They also wanted to avoid reverting to calling in to place an order.
B. Its own website would spare it from the costly commission that had to be taken out of every order as a result of working with intermediaries. This was especially important as Chicken Fila's expansion plans were still ongoing, and a solid, commission-free revenue stream would greatly help with the next phase of its business development.
So It reached out to independent web developers who agreed to take on this task in exchange for a sizable sum of money. They also gave Chicken Fila an estimated time frame of 4 months for the website to go live and be fully functional.
Seeing no other options, Chicken Fila agreed to those terms in the hopes of providing its customers with a direct digital line to their favorite fast-food chain and regaining control of the ordering process.
Around that time, Chicken Fila's owners became aware of Zyda's services. And soon after, they decided to take the leap and get their own platform through Zyda.
Chicken Fila chose Zyda for a few reasons: